FOR ORDER PLACED ON WEBSITE:
For initiating the return online on our website, please follow the steps below:
1. Sign In to your account
2. Click on"My account"
3. Click on" My returns"
4. Click on the return button next to the product/products you want to return.
5. Fill an "Easy return form"( Reason for return)
6. Select "Pickup at home"
FOR ORDER PLACED ON APP:
You can return your order directly from the App under
1. Go to Accounts>>Purchase History>>View
2. Click on 'Your Bill Details'
3. Click on 'View Items'
4. Click on 'Return Items'
5. Next, you fill details for Return Request( Reason for return)
7. Return pickup gets initiated.
Terms and conditions:
- We do not accept a return on perishable goods (food and drinks), products with a hygiene concern (undergarments, sports bra), and personal safety equipment.
-You can also return the product to any of your nearest Decathlon stores in India and they will help you with the refund initiation.
- We do not have an exchange policy for online orders. You will have to initiate a return pick up and the refund will be credited to your account.
- In case of any defect on the product received kindly raise a return request within 24 hours by logging in to your account.
- Incase you want to return just few products out of your entire order please pack it in the original box/package you received and mention the order ID.
Due to the ongoing situation, return pick up might take up to 15-20 days.
FOR RESERVE AND COLLECT:
- Visit your nearest Decathlon store along with the products you wish to return.
- Please provide the order ID along with the product to the store representative.
- On verification, the store representative shall raise a refund request and the same will reflect in your account within 10 workings days.
Please Note: We do not accept a return on perishable goods (food and drinks), products with a hygiene concern (undergarments, sports bra), and personal safety equipment.
You will get a return pick up confirmation mail post the pick up is done. Your refund will be initiated within 48 hours of pick up done.
- If you have opted for a Omni gift card as a mode of refund the details will be sent to your registered email ID.
- If you opted for just refund the same will be credited to your account within 7-8 working days,
-If you do not receive the refund within 10 days, Kindly check your transaction history with the same mode of payment(Debit card, credit card, UPI) through which the order was placed.
-If you have opted for an Omni gift card as a mode of refund the Gift card the same gift card details will be sent to you on your registered email ID within 48 hours of pick up is done from your location. To know more about omni gift cards CLICK HERE
Post checking the transaction details if you still haven't received the refund kindly drop us a mail on email@example.com along with the order details and we shall assist you further.
UNABLE TO PLACE A RETURN?
The order status takes 3-4 hours to be marked as Delivered post the delivery is done. Once the order is marked as delivered you will be able to raise a return request for the product you wish to return.
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