Click and Collect

Why do I have to pick-up my product from the store when I have added my home address for delivery?
‘Click and collect’ orders need to be collected from the store as we do not charge any shipping fee on these orders. Home delivery options are available...
Fri, 10 Apr, 2020 at 8:44 PM
What is a Click and Collect order?
A Click and Collect order is an order that can be placed online (www.decathlon.in) and can be collected at a store of your preferred choice. Note: The clic...
Fri, 10 Apr, 2020 at 8:45 PM
Is there a shipping charge associated with the Click and Collect orders?
No, there is no shipping charge that is involved on click & collect orders. If you found this information helpful, give us a thumbs up below!
Fri, 10 Apr, 2020 at 8:46 PM
Can the store location for a click and collect be changed?
No, we will not be able to change the pickup location once the order has been placed. You would need to cancel the order and place a new order with your pre...
Fri, 10 Apr, 2020 at 8:47 PM
Can I select a home delivery option at a later stage for my click and collect order?
No change can be made once an order is placed. You would need to cancel and place a new order. If you found this information helpful, give us a thumbs u...
Fri, 10 Apr, 2020 at 8:48 PM
When can I pick my click and collect order?
Each store has a defined lead time, which will be seen at the checkout page while placing an order.  You will get a confirmation mail from the store, once ...
Fri, 10 Apr, 2020 at 8:48 PM
Can I exchange/return my product at the stores?
No, you will not be able to make an exchange at the store. However you will have the option to return the product along with the order id at the store. The ...
Fri, 10 Apr, 2020 at 8:49 PM
How is a refund processed for my click and collect order?
After you have dropped the product at any store, store team will inform about the return of the product.  The refund is then processed to the same account ...
Fri, 10 Apr, 2020 at 8:50 PM
How do I cancel my "Click & Collect" order?
You can drop your Order with Order ID details at your preferred Decathlon Store and follow the process for Returns. If you found this information hel...
Fri, 10 Apr, 2020 at 8:51 PM
Why do the Click and Collect orders have varying lead time?
These orders are currently being fulfilled from our Warehouse in Bangalore, Karnataka. Hence the varying lead time. If you found this information helpfu...
Fri, 10 Apr, 2020 at 8:52 PM