ONLINE RETURNS AND REFUND

HOW CAN I INITIATE A RETURN AND REFUND FOR MY ONLINE ORDER?
We have a 90-day return policy for the orders placed online on our official website and app. Please follow the below steps if you wish to place a return:  ...
Wed, 3 Feb, 2021 at 8:33 AM
I ordered the wrong size, how do I change this?
We do not have an exchange policy for products ordered from our official Decathlon Website and App. We have a 90 day return policy. Please go through the be...
Fri, 22 Jan, 2021 at 11:45 AM
I do not want to return all the products in my online order. Can I initiate a partial return?
You can raise a return request for the product you wish to return from the entire order. Please follow the below-mentioned steps to do so: FOR ORDER PLACE...
Wed, 20 Jan, 2021 at 8:28 AM
How can I initiate a return at 'drop at store'?
For initiating the return online, please follow the steps below: 1- Sign In 2- Click on"My account" 3- Click on" My returns" 4-...
Fri, 22 Jan, 2021 at 9:07 AM
How long does the refund process take?
The refund would be credited back to the same mode of Payment for the order: If the amount paid for the original order was by: 1. Debit card: 7-10 working...
Wed, 3 Feb, 2021 at 9:14 AM
Do I need to pack my order before returning?
Yes, your order needs to be packed before handing over to the pickup personnel.  You can pack the product(s) in a basic packing or the original packing befo...
Fri, 10 Apr, 2020 at 4:39 PM
How do I use the omni gift card during the checkout?
 Omni gift card is issued against the value of the product returned for the order placed on our official website and app. Please follow the below-mentioned...
Mon, 8 Feb, 2021 at 4:30 PM
Is my product eligible to be returned?
A. Here are the perfect never-to-fail scenarios for a return 1. Return it the way you receive it We prefer to receive our products back in their original ...
Fri, 10 Apr, 2020 at 4:41 PM
How much will it cost me to make a return?
There are no charges to make a return and it is completely free for you. You will have to log in to your account to raise the return request. If the pin...
Wed, 22 Apr, 2020 at 10:45 AM
How Can I initiate a refund/cancellation for a "RESERVE AND COLLECT"order?
To initiate a refund for the " RESERVE AND COLLECT" order please follow the below-mentioned steps: - Visit your nearest Decathlon store along wit...
Thu, 7 May, 2020 at 7:21 PM