How can I initiate a return for a online order?
We do not have an exchange option for orders placed online. Refund will be initiated to your account once the return request is raised. FOR ORDER PLACED O...
Fri, 7 Aug, 2020 at 3:51 PM
I do not want to return all the products in my online order. Can I initiate a partial return?
Yes, you can. Given the product is in saleable condition, you can raise a return only for the product(s) that you do not want to keep within 90 days of del...
Fri, 10 Apr, 2020 at 4:32 PM
How can I initiate a return at 'drop at store'?
For initiating the return online, please follow the steps below: 1- Sign In 2- Click on"My account" 3- Click on" My returns" 4-...
Sun, 9 Aug, 2020 at 11:30 PM
How do I check if my pin code is serviceable for reverse pickup?
You can click on the following link to check if we have serviceability for a reverse pick up at your location. Pincode Check:  CLICK HERE If you found...
Fri, 10 Apr, 2020 at 4:36 PM
Do I need to pack my order before returning?
Yes, your order needs to be packed before handing over to the pickup personnel.  You can pack the product(s) in a basic packing or the original packing befo...
Fri, 10 Apr, 2020 at 4:39 PM
Is my product eligible to be returned?
A. Here are the perfect never-to-fail scenarios for a return 1. Return it the way you receive it We prefer to receive our products back in their original ...
Fri, 10 Apr, 2020 at 4:41 PM
Do we have an option to exchange products online?
No, currently you can only return but not exchange. If you found this information helpful, give us a thumbs up below!
Wed, 14 Aug, 2019 at 4:24 PM
How much will it cost me to make a return?
There are no charges to make a return and it is completely free for you. You will have to log in to your account to raise the return request. If the pin...
Wed, 22 Apr, 2020 at 10:45 AM
How long does the return process take?
The refund would be credited back to the same mode of Payment for the order: If the amount paid for the original order was by: 1. Debit card: 7-10 working...
Fri, 10 Apr, 2020 at 4:49 PM
If I don’t want to use the online process for return of Online orders?
Visit any Decathlon store near you Provide the online order id  State your reason for return  Accordingly one of our sports leaders will initiate the re...
Fri, 10 Apr, 2020 at 6:29 PM