Stores

Are all your stores open? When will the stores in the mall be open?
Yes, our majority stores are now open across India. The timings and operational hours might vary as per guidelines laid down by Government. To view to the s...
Mon, 10 Aug, 2020 at 12:57 AM
Is it safe to visit the store?
To ensure the safety of our customers and teammates we have taken all the necessary safety measures in order to ensure our stores are 100% safe respecting a...
Tue, 8 Jun, 2021 at 5:56 PM
Is the Cycle workshop open for repair?
Yes, currently some of our stores are operational and are accepting cycles for repair. We request you to kindly get in touch with your nearest store before ...
Wed, 2 Jun, 2021 at 6:54 PM
Can I try the products inside the store?
In order to adhere to social distancing norms and to ensure the safety of teammates and customers, we have temporarily stopped the trial of all our products...
Mon, 10 Aug, 2020 at 1:09 AM
How to claim the warranty when my time period expires due to COVID’19?
You can claim your warranty at the nearest store once it’s operational. The store representative will be available to help you with further process. To know...
Mon, 11 May, 2020 at 7:37 PM
How can I return my products which are bought from stores and what to do if my nearest store is closed?
We offer a 90 days exchange and return policy. However, taking into consideration the current situation you can visit your nearest Decathlon store once it’s...
Thu, 10 Jun, 2021 at 7:54 PM
Can I return the products that are bought from Online to your nearest store?
Yes, you can return the product bought online at your nearest Decathlon store. Kindly provide the order ID and the product to the store representative and t...
Sun, 9 Aug, 2020 at 2:37 PM
How many customers are allowed inside the store at a time?
According to the respective local authorities there maybe a limited number of customers that are allowed inside the store for a specific period of time. We ...
Sun, 18 Jul, 2021 at 1:41 PM